RECORDS REQUEST

· You can access your own confidential records through your client portal. If you need to reset your password to retrieve these, you can contact our office at (936) 634-8812 or info@anchorpointcounselingcenter.org.

· You can request an appointment to receive your records by contacting our office at (936) 634-8812 or at info@anchorpointcounselingcenter.org. Please be sure to come with proof of a valid driver’s license or id.

OTHER

Current and former clients may request copies of their counseling and mental health records maintained by Anchor Point Counseling Center. Requests can be emailed to info@anchorpointcounselingcenter.org.

Mail 3273 SH-336 Loop, Conroe, TX 77301

In person By appointment only

Office phone (936) 634-8812

To help prevent delays, please include the following information with your request:

• Client full legal name and date of birth • Current phone number and/or email address • Description of records requested including specific dates if applicable • Preferred method of delivery such as secure electronic delivery, mail, or in person pickup • Client signature and date

If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney. Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.

Licensing Authority Information

Anchor Point Counseling Center is regulated by the Texas Behavioral Health Executive Council, the licensing authority for Licensed Professional Counselors in the State of Texas.

Questions regarding licensure or professional regulation may be submitted through the Council’s website: https://bhec.texas.gov/contact-us/

When submitting an inquiry, select Licensed Professional Counselor as the license type.

Filing a Consumer Complaint

Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division.

Complaints may be submitted online at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

When submitting a complaint, include relevant dates, names, and any supporting documentation if available.

Questions Regarding House Bill 4224

For questions related to House Bill 4224 or consumer access requirements under Texas law, Texas Health and Human Services may be contacted at: HCR_PRU@hhs.texas.gov